Technical support is provided by phone, e-mail and, whenever possible, remote control and video conference. The client may call as many times as necessary, without cost. Since the system has been set up and tested previously by the technician, and given the simplicity of the physical parts that build it up, this procedure is usually enough.
In the event that a new visit by the technician is desired after the system has been installed successfully, the client must pay the technician’s trip expenses plus an extra fee per day.
The manufacturer’s warranty covers one year from the day the system is installed. If, during that period, there is a malfunction due to manufacturing errors, the system will be replaced as soon as possible free of charge.
If the problem is the client’s fault (misuse of the system, dropped it, etc.) the system will be replaced at the customer's expense.
